manilawin Privacy Policy

1. Data Controller Information

manilawin ("manilawin," "we," "us," or "our") is the data controller responsible for the personal information collected through the manilawin website at https://manilawin.asia and all associated services (the "Platform"). As data controller, manilawin determines the purposes and means of processing your personal data.

manilawin operates under the PAGCOR regulatory framework and is subject to the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (IRR). We are registered with the National Privacy Commission (NPC) of the Philippines.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a manilawin account, use our services, or contact our support team, we collect the following categories of personal information:

• Identity Data: Full legal name, date of birth, nationality, and government-issued ID details (e.g., PhilSys National ID, passport, driver's license, UMID, SSS ID, or PRC ID);
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code);
• Financial Data: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank), and transaction history;
• Account Data: Username, password (stored in hashed form), account preferences, and communication preferences;
• Verification Data: Copies of government-issued identification documents submitted for KYC verification;
• Support Data: Records of your communications with the manilawin support team, including chat logs and email correspondence.

2.2 Information Collected Automatically

When you access the manilawin Platform, we automatically collect certain technical information, including:

• IP address and approximate geographic location (city/region level);
• Device type, operating system, and browser type and version;
• Pages visited, time spent on each page, and navigation paths;
• Game session data, including games played, bets placed, and outcomes;
• Login timestamps and session duration;
• Referral source (how you arrived at the manilawin Platform).

2.3 Information from Third Parties

manilawin may receive personal information about you from third-party sources, including payment processors (for transaction verification), identity verification service providers (for KYC compliance), and fraud prevention agencies. All third-party data sharing is conducted in accordance with applicable Philippine privacy law.

3. How We Use Your Information

manilawin uses your personal information for the following purposes:

• Account Management: To create, maintain, and manage your manilawin account, including processing your registration and verifying your identity;
• Service Delivery: To provide access to manilawin's games, including slots, bingo, Fortune Bingo, Rooster Rumble, and live dealer games;
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank in Philippine Peso;
• Regulatory Compliance: To comply with PAGCOR licensing requirements, Anti-Money Laundering Council (AMLC) obligations, and the Data Privacy Act of 2012;
• Responsible Gaming: To monitor gameplay patterns and identify players who may be at risk of problem gambling, and to administer self-exclusion requests;
• Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activities;
• Customer Support: To respond to your inquiries, complaints, and support requests;
• Platform Improvement: To analyze usage patterns and improve the manilawin Platform's functionality, performance, and user experience;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where permitted by law. You may opt out at any time.

4. Legal Basis for Processing

manilawin processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing necessary to perform our contract with you (i.e., providing the manilawin gaming services you have registered for);
• Legal Obligation: Processing required to comply with PAGCOR regulations, AMLC reporting obligations, tax laws, and other applicable Philippine legislation;
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where our legitimate interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Information

manilawin does not sell your personal information. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Processors: GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing your deposits and withdrawals;
• Identity Verification Providers: Third-party KYC service providers engaged to verify your identity in compliance with PAGCOR requirements;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where required by law;
• Technology Service Providers: Cloud hosting, cybersecurity, and analytics providers engaged to support the operation of the manilawin Platform, all of whom are bound by confidentiality obligations;
• Law Enforcement: Philippine law enforcement agencies, where manilawin is legally required or permitted to disclose information in connection with a criminal investigation or legal proceeding.

All third parties with whom manilawin shares personal data are required to implement appropriate technical and organizational security measures to protect your data, consistent with the requirements of the Data Privacy Act of 2012.

6. Data Retention

manilawin retains your personal information for as long as your account remains active and for a period thereafter as required by applicable law and regulation. Specific retention periods are as follows:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC record-keeping requirements;
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act;
• KYC Verification Documents: Retained for the duration of your account and for five (5) years following account closure;
• Customer Support Records: Retained for three (3) years from the date of the last interaction;
• Marketing Consent Records: Retained until you withdraw consent, plus three (3) years thereafter as evidence of consent.

Upon expiry of the applicable retention period, manilawin will securely delete or anonymize your personal data in accordance with our data disposal procedures.

7. Data Security

manilawin implements a comprehensive set of technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the manilawin Platform;
• Encryption of sensitive data at rest, including passwords (stored using industry-standard hashing algorithms) and financial account details;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Comprehensive employee training on data privacy obligations and information security best practices;
• An incident response plan for detecting, containing, and reporting personal data breaches in accordance with NPC requirements.

While manilawin takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your manilawin login credentials and for notifying us immediately if you suspect unauthorized access to your account.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the manilawin Platform. They allow us to recognize your device, remember your preferences, and analyze how you use our services.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of the manilawin Platform, including maintaining your login session and ensuring platform security. These cannot be disabled;
• Functional Cookies: Remember your preferences such as language settings and display options to provide a more personalized experience;
• Analytics Cookies: Collect anonymized data about how visitors use the Platform, helping us identify areas for improvement. Used only with your consent;
• Session Cookies: Temporary cookies that expire when you close your browser, used to maintain your session state during gameplay.

8.3 Managing Cookies

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the manilawin Platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

9. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by manilawin:

• Right to be Informed: The right to know whether manilawin holds personal data about you and how it is being processed;
• Right of Access: The right to obtain a copy of your personal data held by manilawin, along with information about how it is used;
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected or updated;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days. We may require proof of identity before processing your request.

10. Children's Privacy

The manilawin Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine law and PAGCOR regulations governing online gambling. manilawin does not knowingly collect personal information from individuals under the age of 21.

If manilawin discovers that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data, and report the matter to PAGCOR as required. If you believe that a minor has registered on the manilawin Platform, please notify us immediately at [email protected].

11. International Data Transfers

manilawin primarily stores and processes personal data within the Republic of the Philippines. In limited circumstances, personal data may be transferred to service providers located outside the Philippines, such as cloud infrastructure providers or cybersecurity specialists.

Any international transfer of personal data is conducted in accordance with Section 21 of the Data Privacy Act of 2012 and the NPC's guidelines on cross-border data transfers. manilawin ensures that adequate safeguards are in place before transferring personal data outside the Philippines, including contractual data protection clauses and verification that the recipient country provides an adequate level of data protection.

12. Changes to This Policy

manilawin reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. Material changes will be communicated to registered players via email or a prominent notice on the manilawin Platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how manilawin protects your personal information. Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy.

13. Contact the Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way manilawin handles your personal information, please contact our Data Protection Officer:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: Within 15 business days for privacy rights requests
• Availability: 24 hours a day, 7 days a week for general support inquiries

For responsible gaming support, self-exclusion requests, or deposit limit adjustments, please visit our Responsible Gaming page.

For general terms governing your use of the manilawin Platform, please review our Terms & Conditions.